Refund policy

RETURNS & REFUNDS

At CONCEPT/STUDIO, we want you to feel good about every purchase. If something isn't quite right, you can return eligible items within 30 days of receiving your order.

1. 30-Day Returns

You have 30 calendar days from the day you receive your order to request a return.

To be eligible for a return, items must be:

Unworn and unused.
In their original condition.
Returned with original tags and accessories.
Free from damage caused by use beyond reasonable inspection.

Please try on clothing only as you normally would in a store.

Items that have been worn, washed, damaged or altered may not qualify for our voluntary extended return policy.

Your statutory consumer rights remain unaffected.

2. How to Start a Return

Returning an item is simple:

Step 1 — Contact us

Send an email to studio@concept-studio.eu with the following information:

Your full name.
Order number.
Item or items you wish to return.
Reason for return (optional).

Step 2 — Receive return instructions

Our team will reply with the return address and instructions.

Step 3 — Send your return

Pack the items securely and send them to the return address provided.

Please do not send returns without contacting us first.

3. Return Shipping

The customer is responsible for the direct cost of returning items unless otherwise agreed or required by applicable law.

We recommend using a tracked shipping service, as CONCEPT/STUDIO cannot be responsible for parcels lost during return transit where the customer arranged the return shipment.

Original shipping costs are non-refundable for voluntary returns made after the statutory 14-day withdrawal period.

For statutory withdrawals within the first 14 days, the cost of the least expensive standard delivery option is refundable as required by law.

4. Refunds

Once your return has arrived and been inspected, we will notify you by email.

Approved refunds will be issued to your original payment method.

Please allow the payment provider or your bank additional time to process the refund.

For statutory withdrawals, refunds are processed within the applicable legal deadlines. We may withhold the refund until we receive the returned items or evidence that they have been sent back, whichever occurs first.

For voluntary returns made after the statutory withdrawal period, refunds will be processed after the returned items have been received and inspected.

5. Exchanges

Need a different size or colour?

Exchanges are subject to product availability. Unless otherwise agreed, an exchange is handled as a return followed by a new order.

6. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible at studio@concept-studio.eu.

Include:

Your order number.
A short description of the issue.
Photographs showing the problem, where applicable.

We will review the situation and help find an appropriate solution in accordance with applicable consumer protection legislation.

Your statutory rights regarding defective products are not affected by this policy.

7. Items That Cannot Be Returned

The statutory right of withdrawal does not apply to certain products, including goods made to your specifications or clearly personalised, where the applicable legal exception applies.

For our voluntary extended 30-day return policy, we may also refuse returns of items that have been worn, washed, altered or damaged beyond reasonable inspection.

Standard clothing sizes and colours are not considered personalised products merely because they were selected by the customer.